Cafe Rio Mexican Grill

Reviews about Cafe Rio Mexican Grill

• 2 / 5

  By Murdock Productions
  The food at CAFE RIO is always amazing, however the service is not. We felt so rushed in line that they didn't get our order right and when we tried to correct it they seemed very offended and frustrated with us and didn't speak to us but aggressively fixed what we were wanting and even then they still didn't get it the way we were asking, let me move this onto the next person and didn't even ask if our order was complete. I tried to explain this to The cashier and she was doing the exact same thing trying to get our card and then ask the next person in line what they had. She didn't care at all. I've never had a bad experience at Costa Vida, maybe it's because the people they hire are higher quality employees. Also, fix those freaking tins, they always spill in my to go bag every single time. Go get a meal at Costa Vida and check out how awesome their tins are, then copy it. Hire some employees that are taught to care about the customer experience. Take a lesson from in and out , Chick-fil-A, or Costa Vida. When we have negative experiences like this it makes us not want to come back. As you can tell, this review is directed at the people in charge of CAFE RIO. Not for necessarily other possible customers, because I'm assuming that CAFE RIO has someone in charge of reading these and improving the business. I would hope so.
  November 21, 2016